• Title


    • Slot Host

      Posted: 07/30/2023

      To run the slot floor to the highest standard of efficiency in accordance with the policies and procedures of Taos Mountain Casino. To perform jackpots and provide above-average customer service. 

      Floor Duties:
      1. Must ensure general security of the floor and report any undesirable activities to Slot Director, Slot Supervisor, and Manager on Duty.
      2. Must ensure security and safety of all equipment and report any dangerous conditions to the Slot Director, Slot Supervisor and Manager on Duty.
      3. Any machine that a Slot Floor Attendant gets called to twice for same malfunction must be reported to the supervisor or technician for repair.
      4. This will ensure optimum slot machine operation by reporting any malfunctions quickly.
      5. Must have a thorough knowledge of machine instructions and codes.
      Guest Relations:
      1. Have complete knowledge of all property facilities available to guests.
      2. Be polite at all times and pay attention to each guest’s needs.
      3. Create a friendly and welcoming atmosphere through facial expressions, tone of voice, and greeting.
      4. Answer promptly any calls for assistance from guests and assist them in any way possible relating to the playing of machines.
      5. Deal with questions, disputes, and complaints in a diplomatic and professional manner and refer any unsettled disputes that require a large monetary amount to the Slot Director, Slot Supervisor and Manager Of Operations.