• Title


    • Guest Service Host

      Posted: 03/21/2023

      The Guest Services Host duties include guest services involving, player club enrollment, guest services information, problem and complaint resolution, promotions, and game implementation.

      • Provide information to guests on all aspects of casino services.
      • Maintain a cheerful and friendly disposition at all times.
      • Issue Players Club memberships.
      • Redeem Players Club points and prizes.
      • Maintain files and other paperwork in an up-to-date and orderly fashion.
      • Make regular announcements on casino promotions on the casino’s PA system in a clear and articulate voice.
      • Interact with guests on the casino floor, resolving, problems, and assisting with games and promotions.
      • Provide information about activities of interest to guests, including the Taos Pueblo, Town of Taos, Taos Ski Valley, and surrounding areas.
      • Perform other appropriate duties as directed by the Guest Services Supervisor or Marketing Director
      • Must maintain a high degree of confidentiality at all times.
      • May be requested to perform other duties as directed by management.
      The requirements listed below are representative of the knowledge, skill, and/or ability required.
      • Cheerful and friendly disposition.
      • Excellent communication skills.
      • Basic computer skills.
      • Excellent customer service skills.
      • Good knowledge of points of interest and local history.
      • High School diploma or General Education Degree (GED) is required.
      • Must have good written and oral communication skills.
      • Multi-lingual is a plus.  (English, Hispanic, Tiwa)