BASIC PURPOSE:
The Guest Services Host duties include guest services involving, player club enrollment, guest services information, problem and complaint resolution, promotions, and game implementation.
TYPICAL FUNCTIONS:

• Provide information to guests on all aspects of casino services.
• Maintain a cheerful and friendly disposition at all times.
• Issue Players Club memberships.
• Redeem Players Club points and prizes.
• Maintain files and other paperwork in an up-to-date and orderly fashion.
• Make regular announcements on casino promotions on the casino’s PA system in a clear and articulate voice.
• Interact with guests on the casino floor, resolving, problems, and assisting with games and promotions.
• Provide information about activities of interest to guests, including the Taos Pueblo, Town of Taos, Taos Ski Valley, and surrounding areas.
• Perform other appropriate duties as directed by the Guest Services Supervisor or Marketing Director
• Must maintain a high degree of confidentiality at all times.
• May be requested to perform other duties as directed by management.

• Cheerful and friendly disposition.
• Excellent communication skills.
• Basic computer skills.
• Excellent customer service skills.
• Good knowledge of points of interest and local history.

• High School diploma or General Education Degree (GED) is required.

• Must have good written and oral communication skills.
• Multi-lingual is a plus.  (English, Hispanic, Tiwa)