• Title

  • Client/Shelter Advocate

    Posted: 02/22/2019

    SCOPE OF POSITION:  Provide crisis intervention, personal and legal advocacy, individual life skills coaching and peer counseling for shelter and non-shelter survivors of domestic violence and sexual assault.

    1. Assist in the provision of services to shelter clients, including but not limited to the following:
    • Daily education and goal setting sessions with shelter clients.
    • Provide crisis intervention, advocacy and follow-up with sheltered clients.
    • Provide legal consultation referrals and advocacy.
    • Provide individual life skills training and referrals to group life skills training.
    • Coordinate with all other CAV program components with referrals and case management of shelter clients and make appropriate out-of-agency referrals to assist clients in obtaining permanent safe housing.
    • Assist shelter clients work through any problems they many encounter while residing at the CAV shelter.
    1. Provide advocacy for clients living out of the shelter.  This includes crisis intervention, personal, and legal advocacy and follow-up. Provide survivor counseling/advocacy for survivors of domestic violence or sexual assault as needed or requested.
    2. Responsible for assisting in the follow-up and closeout of clients not currently receiving services.
    3. Provide legal advocacy necessary to assist clients in obtaining Protective Orders from the District Court and to assist clients in obtaining information regarding criminal cases in the Magistrate Court and District Court.
    4. Provide client transportation as needed.
    5. Responsible for serving as staff back-up on hotline and taking primary shifts when needed.
    6. Participate in all staff meetings, client staffings, and in-service trainings.
    7. To be fully knowledgeable and co-ordinate with other CAV program components in referrals and case management of clients.
    8. Participate in training around legal issues to ensure ability to provide legal advocacy.
    9. Attend community meetings, volunteer trainings, etc., as appropriate for client services.
    10. Become knowledgeable of the ways in which working with people who have experienced trauma, DV and SA, impacts employees and proactively work to limit the effects of compassion fatigue by seeking supervision when common signs are present.
    11. Engage in reflective supervision and actively examine how this work impacts you and how you impact the people that you work with as well as co-workers.
    12. Participate in a minimum of three agency events each year.
    13. Abide by confidentiality required by CAV, and its grantors.
    14. Be available and cross-trained in other areas of CAV support service in the office and community as requested by Client Services Director and Executive Director.
    15. Responsible for completing required paperwork and maintaining files on clients.  This includes preparing necessary reports for Board and/or funding sources, as requested by the Client Services Director and/or Executive Director.
    16. Other responsibilities as assigned by Client Services Director or by the Executive Director.