Overview: Do you want to enhance your customer service skills? Having trouble training your staff on delivering customer service to drive new and repeat customers? Want to learn best practices and proven customer service techniques? Then attend this free workshop and start reaping the benefits! You’ll learn the skills, tools and techniques required to delver excellent customer service. Different aspects of good and bad customer service will be explored, along with proven communication skills that are fundamental in providing excellent customer service. Presentation, discussion and brief exercises will be used to explore the difficult customer and how to deal with them.
Learn
How to enhance customer services skills to create new and repeat business
What excellent customer satisfaction looks like within your business/organization
The behaviors/skills required to deliver world class service
Gain
A sense of ownership, to manage customer issues through to the end
Excitement and motivation to provide excellent customer satisfaction
More confidence about managing difficult customers that result in positive outcomes
Repeat customers
Free advertising from happy and satisfied customers
Practice
Using different communication media to achieve positive customer outcomes
Positive outcome experiences
Personal improvement through an action plan
The Rio Ballroom provided by El Monte Sagrado a Hertage Hotel & Resort.
Free Customer Service Skills Workshop
Date and Time
Thursday May 2, 2019 5:00 PM - 7:00 PM MDT
May 2, 2019
5-6PM
Location
El Monte Sagrado Resort, Rio Ballroom, 317 Kit Carson Rd, Taos, NM 87571